Question 1

Is Spring Cleaning Company insured?

Accepted Answer

Yes! We are a fully bonded and insured cleaning service. We carry insurance for our employees and for the work that we do in your home or office.

Question 2

What areas do you service?

Accepted Answer

We are headquartered in Breckenridge, but our service areas include all of Summit County.

Specifically: Breckenridge, Frisco, Dillon, Silverthorne, Keystone, Blue River,  and Copper Mountain.

It is still possible to be serviced outside of Summit County. Just give us a call and we'll see what we can do!

Question 3

Does Spring Cleaning Company use Eco-Friendly products?

Accepted Answer

Yes! We use a variety of naturally derived and eco-friendly products that we make in-house to ensure safe and effective cleaning practices for our clients and their loved ones.

Question 4

Does Spring Cleaning Company provide their own supplies and equipment?

Accepted Answer

Yes! We use all of our own cleaning supplies and equipment necessary for the job. If you wish to provide your own specific supplies or equipment, please let us know prior to you scheduled cleaning.

Question 5

Will I need to be present during my cleaning service?

Accepted Answer

No, you presence is not required. However, we must have access to your property via key or access code.

Question 6

Junk Removal - What Is Prohibited?

Accepted Answer

Due to county restrictions, there are a few items we are not allowed to take. Those items include:

Toxic Chemicals , Radioactive Waste, Asbestos , or any other Hazardous Waste

Flammable Products: Propane Tanks and Gasoline

Batteries

Question 7

Junk Removal - What Items Require a Surcharge

Accepted Answer

Due to county restrictions and limitations, the following items will require an additional charge in order to be dumped. Those items include:

Tires , Refrigerators , Freezers , A/C

Question 8

Junk Removal - Limited Quantity Removal

Accepted Answer

Due to county restrictions and limitations, we are only allowed to take a minimal supply of the following:

Household Hazardous Waste (HHW) : paint , cleaning supplies , household liquids
	- We can take up to 20 gallons of HHW

Fluorescent Bulbs: maximum 25 bulbs

Oil: Maximum 4 gallons

Question 9

What about pets?

Accepted Answer

We love our fury friends! We will gladly work around pets, we are a pet-friendly company, within reason. We ask that indoor activity is limited for cleaning efficiency and safety.
If you pet becomes anxious or presents a safety concern, we reserve the right to remove our cleaners from your home. 
If the removal of our cleaners is due to aggressive pets, our cancellation and Rescheduling policy will apply.
Our cleaners are instructed not to enter a house if they believe an animal is a threat, pets may behave differently if a family member is not present.

Question 10

What forms of payment are accepted?

Accepted Answer

We accept all major credit cards, cash, or check. Regardless of your desired payment method, we do require all of our clients to have a credit card on file.

Question 11

Is there a rescheduling fee?

Accepted Answer

We do not charge for rescheduling your service as long as it is done 48 hours prior to your scheduled service. Please see our Cancellations and Refunds FAQ for further information.

Question 12

Cancellations and Refunds

Accepted Answer

If you cancel before 48 hours, you will not be charged and issued a full refund.
If you cancel within 48 hours, you will be charged 50% of the cleaning fee. However, we understand that life happens.

Question 13

What if I am not satisfied with my cleaning?

Accepted Answer

If you are unsatisfied with you service, please reach out to us within 24 hours of your cleaning and we would be happy to fix any mistakes. Beyond 24 hours, we cannot guarantee a redo or fix for free.

Local & Family Owned

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